1. Terms & Conditions
tincletonlifestyle.co.uk, gardenfurnitureofdistinction.co.uk and koi-uk.net and
their associated web addresses are owned and operated by:
Tincleton Lifestyle Centre
VAT number 841 7604 29
Tel: 01305 848391
2. Purchase and Product Description
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will make contact with you to confirm that we accept your order and payment has been made. Until then no contract has been made between you and us.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake,or where we cannot obtain authorisation for your payment, we will advise you of this accordingly and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
3. How to place an order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01305 848391.
3.2 Any carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full prior to delivery.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect 3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.7 Once your order is complete we will notify you of the dispatch date.
4. Delivery & Carriage Charges
4.1 Goods in stock will normally be dispatched from our own warehouse within 1 - 2 working days, or direct from manufacturer within 7 working days and any estimated dispatch date is an estimate, which can change without notice.
4.2 We will normally deliver goods within 1-2 working days of dispatch.
4.3 Your order may arrive in more than one delivery
4.4 Standard UK mainland delivery is FREE on all orders over £100. We charge £9.95 for standard UK delivery on orders under £100. Unfortunately we cannot offer free delivery to the Republic of Ireland, Northern Ireland, Channel Islands or remote areas such as the Highlands/Islands of Scotland. However we are able to deliver to a mainland courier company on your behalf for onward shipping.
4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.6 Most of our products are relatively weighty items and you may be required to assist the driver in offloading your order. Palletised deliveries will be drop off only and the delivery drivers are not expected to unpack or set up your furniture. 4.7 Disposal of packing materials is your responsibility.
4.8 Delivery will be deemed as successfully made once the product has arrived at the address specified. Signatures will be required as proof of delivery. If you are not at home for a scheduled agreed delivery the goods may be returned to the warehouse and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.10 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver and signed for at the time of delivery and an email notifying ourselves within 24 hours.
4.11 If the goods are lost or damaged in transit, please let us know promptly.
4.12 Deliveries can only be made to a property where there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements such as small minor roads or poor access when you place your order. We reserve the right to pass on any extra charges made by our carriers for your delivery.
4.13 Your order may require some assembly. All furniture supplied is relatively easy to assemble and will come with the necessary instructions.
4.14 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.15 Customers are welcome to collect orders from our Showroom at Tincleton near Dorchester DT2 8QR. To ensure your items are available please contact us prior to arrival.
4.16 We reserve the right to charge extra for large, heavy or fragile items that are not economically viable to send via courier. For example large tables, parasol bases over 25kg, glass and pre formed ponds. In some instances we may have to decline the order.
5.1 We are confident you will be delighted with your purchase , but if you wish to cancel your order or return your goods please alert us as soon as possible. Please call our customer service team on 01305 848391.
5.2 You can cancel your contract at any time up to 7 working days after the day of delivery.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. Please note we cannot offer refunds on any special order items, including cushion colour options and non standard paint colour options. If the goods are faulty we must be notified at time of delivery.
5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage. We recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund you, amounts that are attributable to the loss of damage.
5.5 We will refund all monies paid to us by you excluding any postage / carriage within 30 days, less any costs due under this contract.
5.6 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
5.7 This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
6. Faulty Goods / Guarantee
6.1 If there is a problem with the goods, please notify us by email with a digital photograph or in writing providing details of the problem. Please note small defects such as colour variations in teak and minor splits are normal characteristics in wooden furniture and are therefore deemed acceptable. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. For instance you should therefore not book installation of the goods until you have received them and inspected them.
8. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a manager our company. We reserve the right to make cancellation and/or re-stocking charges.
8.2 Claims for missing or damaged items must be made within 2 days of delivery.
9. Website Content/Terms
9.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
9.2 The copyright and other intellectual property rights of all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
9.3 Subject to paragraph 10.1, no part of this Website may be reproduced without our prior written permission.
9.5 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
9.6 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
9.7 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. any page on this Website and you do not in any way imply.
9.8 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
9.9 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
10.0 Our Best Price Promise is to assure that you, Our Customer, are getting the best value for money.
If you find the identical item cheaper, please let us know and we will endeavour to match or even beat the price.
The following Conditions apply:-
Due to their nature, we do not offer this promise against auction websites such as Ebay or Amazon.
This is an In-store promise only. We will match the price of the product, not delivery charges or any other services.
We only accept one price match request per item.
The price comparison must include VAT.
The item must be brand new, in perfect order, identical to ours and current stock. Discontinued items or seconds do not apply.
We will only match the price at point of purchase.
Proof of our Competitor’s price will be required.
This Guarantee cannot be used with any other offer.
tincletonlifestyle.co.uk and gardenfurnitureofdistinction.co.uk and their associated web addresses
Information We Collect
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you register for information or make a purchase.
Information that you provide when you communicate with us by any means.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.
Disclosing Your Information
In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
Third Party Links
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.